RETURNS

As a valued client of JORDAN, we would like to thank you for your purchase. At JORDAN, we pride ourselves on well-crafted designs and luxurious pieces.

In the instance that you may need to return one of your items, the following terms and conditions apply to all purchases made online at jordanthelabel.com.

FULL PRICE ITEMS 
Full priced items purchased online are eligible for a refund, credit or exchange.

SALE ITEMS 
Sale items purchased online cannot be returned. We do not offer refunds, credit notes or exchanges on any sale items purchased online unless deemed faulty. If returned despite this policy, items will be sent back to you at an additional charge.

CONDITIONS OF RETURN 
Please ensure the below conditions are met, before submitting your return request:
— The goods are returned to, and received by, our online warehouse within 14 days of receiving order. 
— Item(s) must be in perfect condition and must not have been worn, altered, damaged or washed. Be careful of make-up rubbing off on garments. In the result of this happening we will be unable to accept your return. 
— Item(s) must be in original packaging with all tags attached.
JORDAN reserves the right to reject returns that do not comply and are subject to alterations and cancellations as per our returns policy.

— RETURN TO ONLINE BY POST:
JORDAN
Attn: Jordan The Label
Customer Care — Returns 
PO BOX 340, Toorak Vic 3142
JORDAN are not liable for the loss or damage of garments in return transit. We recommend sending the item via a traceable delivery method and keep record of your tracking number. Please note original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. 
REFUNDS
Once your online return is received by Customer Care, the item(s) will be assessed to ensure it complies with our policy and a return outcome will be determined within 5 business days. Your refund will be reversed to the original payment method. Successful returns can take up to 5-10 business days to appear in your account due to varying processing between payment providers.
EXCHANGES 
We can offer an exchange on a full price item if you wish to swap your item for a different size or item(s) of equal value of your original purchase. Exchanges are subject to availability once your return is received by Customer Care. If we are unable to fulfil your request, we will be in touch via email or phone.
ONLINE CREDIT VOUCHERS
If your online return has been credited to an online voucher you will receive an email with your voucher number to redeem online at checkout and are not valid in boutiques. Credit vouchers are valid for 1 year from date of issue and not refundable or redeemable for cash.
CANCELLATIONS & AMENDMENTS
If you have changed your mind, ordered an incorrect item, size or colour and would like to cancel or amend an order, please contact Customer Care as soon as possible. Please note, orders which have already been shipped cannot be cancelled. 
QUALITY GUARANTEE 
If you receive an item that you believe to be faulty, please contact Customer Care within 14 days of receipt. If the item is assessed and considered to be faulty, JORDAN offers a number of suitable solutions. Please note, items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.

Last updated: October, 2022